E-commerce Virtual Assistants & Operations
Your store’s day-to-day, handled — by operators who know the platforms.
Metabarc virtual assistants take over the routine work that eats your week: product uploads, inventory, orders, returns and customer messages. You keep control through shared reporting and clear service levels.
Capabilities
What we deliver.
Catalogue management
Product uploads, attributes, variants, collections, pricing updates and catalogue clean-up.
Orders & fulfilment
Order processing, shipment tracking, returns and exchanges coordinated with your warehouse or 3PL.
Customer support
Replies through authorised WhatsApp, email and marketplace inboxes using your approved tone and policies.
Marketplace operations
Listing creation and optimisation on Amazon, Noon and Walmart Marketplace.
Promotions & research
Discount and promotion setup, competitor price checks and assortment research.
Reporting
Weekly sales, inventory and support summaries so you always know what changed.
Routine operations only. Specialist advertising, legal compliance and account reinstatement are separate engagements.
Deliverables
What you get.
- Onboarding and documented SOPs for your store
- Dedicated or shared VA depending on package
- Agreed response times and working hours
- Weekly operations report
- Escalation path to a Metabarc operations lead
Use cases
Where it fits.
- Founders spending evenings uploading products
- Stores selling on several marketplaces at once
- Seasonal peaks that need extra hands
- Brands expanding into the GCC through Salla, Zid or Noon
Process
How the work runs.
- 01
Operations audit
Map channels, tools, volumes and the tasks you want off your plate.
- 02
SOPs & access
Document workflows and set up secure, role-based access.
- 03
Supervised start
Your VA works with review checkpoints during the first weeks.
- 04
Steady state
Ongoing operations with weekly reporting and monthly reviews.
Industries
Industries we apply this to.
FAQ
Common questions.
What packages are available?
Part-time VA, dedicated full-time VA and multi-channel operations teams. Pricing depends on channels, volume and hours, so we quote after a short operations audit.
Do you handle marketplace advertising or account reinstatement?
Routine VA work does not include specialist advertising management, legal compliance or account reinstatement. These are scoped separately when needed.
How do you protect my store access?
We use staff accounts and role-based permissions rather than shared owner credentials, and follow your channel’s access policies.
Get started
Talk to us about e-commerce virtual assistants & operations.
Share a few details and we’ll reply within one business day.
Tell us what you’re building.
Share your goals and we’ll reply within one business day with next steps — no obligation.